Retail & Commercial

Doing the right thing by customers — like giving them a day to replenish accounts they have overdrawn — crimps profits in the short term, but ultimately leads to higher retention rates, says David Clifton, Huntington's chief customer and marketing officer.

Rather than viewing stress tests only as a burden, bank executives are recasting them as opportunities to gain valuable insight into their loan portfolios.

Ally Bank has worked to capitalize on what other banks were doing wrong in retail ever since it launched. Now its newly departed CEO offers some advice to her fellow bankers on how they can do better.

Any company with committed leadership can deliver experiences that create value for customers, colleagues and shareholders, if they adopt these management practices, write Robert Schiff and Victor Liu.

The outspoken Jamie Dimon chides JPMorgan Chase's shareholders after proxy advisers question his power and pay, U.S. Bancorp's Richard Davis compares banks to pimply teens, and more quotes on hot topics from across the banking industry.

Enterprise risk management is an area banks are trying to master, and the appointment of a chief risk officer to oversee this effort has become common, even among community banks. We asked CROs and other experts for their perspectives on this evolving role, the skills needed to do the job well and their biggest worries.

Credit Karma in San Francisco has raised $175 million in venture capital to expand its product offerings for consumers' personal finances.

A Los Angeles-based community group has dropped its objection to the proposed sale of City National Bank to Royal Bank of Canada and now says the deal should be expedited.

Farmers National Banc in Canfield, Ohio, has agreed to buy Tri-State First Banc in East Liverpool, Ohio.

Two groups representing small and mid-size lenders say new proposed state mortgage servicing standards for nonbanks will add an unnecessary layer of regulatory burden, especially for firms servicing Fannie Mae and Freddie Mac loans.