Retail & Commercial

How can banks charge their customers more without inviting their outrage? By introducing new services to off-set the fees and by communicating clearly with their customers, according to some small banks. American Banker reporters discuss other tips for companies that are trying to raise their prices but keep their customers happy.

A response to John Bowman.

Until the Fed threatens to raise rates soon, commercial borrowers will take their time seeking credit, and the economy will keep plodding along, the U.S. Bancorp CEO Richard Davis says.

Capital One takes a bold idea and runs with it in a new promotional video featuring adventurer Jonathan Watson using its mobile banking app while participating in Atlanta’s Great Bull Run.

Suffolk Bancorp (SUBK) in Riverhead, N.Y., has settled a longstanding lawsuit from investors.

Valley Financial (VYFC) in Roanoke, Va., has exited the Troubled Asset Relief Program with the repurchase of a warrant the company issued to the Treasury Department in 2008.

A branch is no longer just a "full-service thing" but a wide range of service points that include bare-bones express locations and the smartphone in your pocket, Bank of America CEO Brian Moynihan said this week.

The West Virginia Supreme Court has overturned a $75,000 verdict against collection firm Green Tree Servicing, ruling that Circuit Court Judge Robert Burnside should have sent the lawsuit to arbitration.

New regulations under consideration by the Financial Conduct Authority (FCA) in the United Kingdom will drive up collection costs and hurt collection rates, according to an early finding from a study being released next month by FICO.

Directors at community banks could also face more liability as regulations, including the qualified mortgage rule, are implementing in coming months