Retail & Commercial

After years of borrowing branch design ideas from retailers, one expert is advising credit unions to think like web designers.

Looking to change your members' behavior? One person says it starts with the branch-but the branch can only take you so far.

If there's one design element Andrea Simler-DeGolier recommends CUs stay away from, it's posters.

American Express and Wal-Mart launched the Bluebird card last October. By January, it had over 575,000 account holders and $275 million in funds loaded onto the cards. Eighty-five percent of Bluebird customers are new to Amex, and 45% under 35.

Banco Santander SA, Spain's biggest bank, named Javier Marin as chief executive officer to replace Alfredo Saenz, who resigned.

Folks often ask me how we come up with ideas for the stories published in American Banker Magazine. My answer is that there are all kinds of ways, and this issue perfectly illustrates several of them.

The top 200 community banks and thrifts as ranked by three-year average ROE.

The success of early microfinance programs has attracted big money, and big problems, to the business. A new study details how the mission of microlending has gotten off track, and why helping impoverished women is getting harder to do.

Generations Bank CEO stops in for coffee, steps out with idea for new auto loan program.

Retail bankers are stuck at multiple crossroads, trying to determine the future of their businesses with conflicting sets of directions.