Retail & Commercial

As head of global operations, Cole leads the firm's largest employee group, with responsibility for more than 54,000 employees and contractors in 19 markets.

As one of KeyCorp’s most senior executives, Mago has made it a priority to hire more women and minorities on her team.

As chief financial officer for the Americas, Mahtani's job includes managing communications with regulators, the board of directors and other stakeholders, an especially complex undertaking during lockdown.

Smith, who heads technology and operations, is overseeing two major tech initiatives: the conversion of Zions' core banking systems and the construction of a new, 400,000-square-foot technology center.

The president and CEO of the $350 million-asset Citizens is redefining the role of a community banker.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five "Top Teams" for 2021. Centric Financial is one of the team honorees.

Braming revamped the company's recruiting process by instituting diverse candidate and interviewer slates and expanding scouting for prospects and interns.

With net interest margins at historic lows, investors will be looking for any signs of improvement in consumer and commercial lending when banks begin reporting third-quarter results this month.

Bank of Montreal plans to raise its minimum wage for U.S. branch and contact-center employees to $18 an hour as companies face heightened competition for workers in a tight labor market.

The feature in its mobile banking app is helping the company connect with millennials and members of Gen Z, and it has led to 1 million appointments with bankers, BofA's chief digital officer says.