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A survey of 50 bank CIOs conducted by American Banker found CIOs' daily lives are still dominated by the need for state-of-the-art customer-facing technology, security concerns and concerns around business strategy and revenue growth.
"Digital disruption is changing business models and customer preferences. We need to be future ready by embracing the digital wave," said CIO who responded to a survey conducted by American Banker, explaining why customer-facing technology has become a top priority. Others noted the need to keep up with competitors, the fact that millennials want more mobile services, and the fact that more existing customers are using the new mobile and online services banks offer. The more traditional work of IT managing hardware and software has dropped to the bottom of the priority list for most banks.