Going for the Gold: Banks Earn Awards for Online Efforts
Published February 22, 2012 4:56 PM
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Updated February 22, 2012 4:57 PM
1 Min Read
Pick Your Poison
SunTrust earned the top spot in the "account selection" category, for a recommendation tool that customers can use to pick an account and a comparison chart detailing features of the bank's different accounts. (Image: Bloomberg News)
Apply Within
JPMorgan Chase and SunTrust took home the gold in the "online application" category. Corporate Insight lauded both for "intuitive" application processes and for allowing consumers to sign up for an account via an online chat with a customer service representative. (Image: Bloomberg News)
On Display
E*Trade Bank won the top award for its account-information display, its fourth gold medal in that category, for providing an in-depth chart of account balances and a transactions archive. (Image: Bloomberg News)
Paying the Bills
Bank of America got the gold for its bill-pay service, which includes payment reminders and the ability to schedule multiple payments simultaneously. (Image: Bloomberg News)
Moving Your Money
B of A also ranked first for its money-transfer services, which include internal, external, intrabank and wire transfers from a single website tab, along with access to transfer history data. (Image: Bloomberg News)
Help Yourself
Chase jumped up from silver to gold this year in its array of self-service options. (Studies suggest that self-service banking can dramatically reduce a bank's account costs .) (Image: Bloomberg News)
On Alert
B of A, JPMorgan Chase and Capital One all took the gold in the "alert services" category for the second year in a row for their wide selection of alert functions and related perks. (Image: Bloomberg News)
Mayday!
B of A also ranked first for its customer help features, including a centralized pop-up Help Center, a search tool and an online chat feature. (Image: Bloomberg News)
