Slideshow Our Most Read Stories of 2016

  • January 03 2017, 12:00pm EST
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From the industry repercussions of Trump's election victory to the rise of the robots in financial services, these are American Banker's most popular stories of 2016.

<a href="" target="_blank">What Do Millennials Want from Banks? Everything. Nothing. Whatever.</a>

There is seemingly endless research on the attitudes of millennials toward banks, but the major takeaway from all of it is that banks can't expect millennials to want to bank only one way.

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<a href="" target="_blank">Trump's Surprise Victory Changes the Game for Financial Services</a>

Republican presidential nominee Donald Trump's shocking victory late Tuesday left world markets rattled, and financial services companies facing an uncertain future. But once they adjust, financial institutions are likely to embrace Trump's de-regulatory agenda.

<a href="" target="_blank">CFPB Reform 'Dead on Arrival' Thanks to Wells Fargo</a>

The revelation that thousands of Wells Fargo employees committed what amounted to fraud just put the final nail in the coffin for the effort to change the Consumer Financial Protection Bureau — at least for the foreseeable future.

<a href="" target="_blank">Are You Ready for the Cybersecurity Challenges of 2016?</a>

Bank regulators will stiffen their requirements and identity theft will escalate, but banks will toughen up their defenses.

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<a href="" target="_blank">How BNY Mellon Became a Pioneer in Bots</a>

The large custody bank, 232 years old, was one of the first U.S. financial institutions to embrace robotic process automation. Reconciling failed trades used to take five to 10 minutes. Using bots, it now takes a quarter of a second, according to Doug Shulman, global head of client service delivery at BNY Mellon.

<a href="" target="_blank">Chase's Website Redesign Focuses on Customers, Not Sales</a>

Chase is investing in digital and technology resources in a way that's reminiscent of the Silicon Valley model, as it looks to create more direct interaction with its customers on its website.

<a href="" target="_blank">What a Trump Victory Means for Bankers</a>

Despite more than a year of campaigning and discussing various issues, Donald Trump remains a huge question mark when it comes to banking policies — making it unclear exactly what his priorities would be as president.

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<a href="" target="_blank">CFPB's Precarious Future Under Trump</a>

During the campaign, Trump did not directly address the future of the Consumer Financial Protection Bureau, but made no secret of his contempt for its founder, Sen. Elizabeth Warren, D-Mass. The President-elect might attempt to remove CFPB Director Richard Cordray from his post and boost legislative efforts to weaken its powers.

<a href="" target="_blank">Bank of the Year: USAA</a>

For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.

<a href="" target="_blank">Fintech Came Knocking in '15; How Will Banks Answer?</a>

The blockchain could move from testing to reality, APIs are likely to expand, and more functions will move to the cloud as banks look for ways to fend off fintechs in 2016.