On the prospect of voice banking taking off in 2017:
"As a retail banker, this is both the smartest and scariest thing in the market. On one hand it's smart, because hopefully the result will be that people handle most of their 'tasks,' such as reviewing their bank statements, on their own and stop taking the time away from a banker that could be used to sell products. It's also the scariest thing, because it could eventually replace or reduce the need for retail bankers. I personally worry more about being replaced by a machine than what the market it is doing. WE can react and adjust to the market, we can't do much about being replaced by a machine.
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