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If an organization can’t evolve to create the level of customer experience expected, someone else will, writes Jay King, president of financial services for Alorica.

Robotics and automatically triggered transactions will pressure how data is collected and made trustworthy enough to be actionable, according to Raphael Davison, worldwide director of blockchain for Hewlett Packard Enterprises.

A multilayered approach that allows one type of fraud tool to pick up the slack when another layer fails, according to Robert Capps, a vice president at NuData Security.

The correct strategy needs to be built around the mindset that the attackers might eventually succeed, and that with the right tools, the breach can be detected early, the extent of it can be controlled, and the attack can be stopped before a lot of damage is inflicted, writes Engin Kirda, a professor of computer science at Northeastern University.

Democratic Senator Kamala Harris on Thursday upped the pressure on the U.S. central bank to make its leadership more diverse, introducing legislation to compel the Federal Reserve's 12 regional banks to interview at least one woman and one minority candidate when they search for a new chief.

Welcoming automation into our industry with less friction and fear happens when we understand its overwhelming benefit to our futures and the quality of our work, writes Lauren Ruef, a research analyst for Nvoicepay.

Manuela Veloso, head of the machine learning department at Carnegie Mellon University, will join the bank in July.

Millennials view the ATM as central to how they manage their money and go about their daily lives, writes Yonas Marcos, president and CEO of Star Financial Services.

Thasunda Brown Duckett discussed her journey to becoming CEO of consumer banking at JPMorgan Chase, a career path that, she noted, wasn't available to African-American executives only a generation ago.

Banks need to respond swiftly to allegations of sexual harassment and other misdeeds, even those involving their top performers.

Blockchain's decentralized model can help avoid the "insiders-only" tendencies of centralized markets while distributing risk, contends Donika Kraeva, strategic communications manager at Dentacoin.

January 14, 2020 seems like a long way away. But there are less than two years before the Windows 7 cut-off date hits; and time flies when it comes to ATM upgrades, writes Paul Albright, executive vice president of Outsource ATM.

Lorie Shannon, recruited from SunTrust, will oversee a strategy that features large, non-QM mortgages in key markets.

Amanda Norton will lead the charge to improve risk management at Wells Fargo after its phony-accounts scandal and other problems.

Regulatory initiatives have erupted across the globe that call for the implementation of immediate payment systems, writes John Mitchell, CEO of EpisodeSix.

Only through data can issuers create a superior digital customer experience and provide strategic guidance to help on-the-go customers, writes Lisa Woodley, vice president of FSI customer experience for NTT Data Services.

One woman's legal battle of more than a decade could develop into one of the biggest gender discrimination lawsuits to hit Wall Street. Bank of America faces a complaint after its sexual harassment ouster, and loses another top female executive. Plus, lots of tech initiatives.

Longtime executives Bill Parker and Jennie Carlson plan to retire from the Minneapolis company, giving CEO Andy Cecere an opportunity to reshape his executive team.

Payment collections will never be easy, but the availability of so much data and the means to make meaningful sense out of it with AI and advanced analytics is helping collections firms be more efficient and smart about their interactions, writes Scott Kendrick, vice president of marketing at CallMiner.

With $120 trillion in B2B payments made each year, making even a tiny change in how businesses pay each other could unlock incredible value for buyers, suppliers, and their financial institutions, writes Dean M. Leavitt, CEO of Boost Payment Solutions.