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New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

The company has now filed three lawsuits in its bid to recoup nearly $900 million it inadvertently sent to the cosmetic company's creditors.

U.K. consumer spending jumped the most since 2016 last month, led by a surge in Internet purchases as bars and restaurants continued to suffer.

Managing a major lender in the midst of COVID fears and social unrest has required a rethink of banking norms. Exploring the executive decisions all leaders must consider is the recipient of American Banker's Banker of the Year award.

Providing core payment capabilities, like debit and credit or P2P, are a business necessity. But you must also have a host of complementary services and capabilities that surround these services, says Fiserv's Himanshu Patel.

American Express isn't acquiring any loans in its deal for the online small-business lender. Here's what it is getting.

The Office of the Comptroller of the Currency is overstepping its authority in granting charters to fintechs and other companies that don’t take deposits.

With big banks largely shunning the program, small banks see an opening to grab more market share in commercial lending.

The deal for Our Community Bank comes two months after Crane agreed to acquire Community State Bank of Southwestern Indiana.

Crane Credit Union's deal for Our Community Bank comes two months after it agreed to acquire Community State Bank of Southwestern Indiana.

The Consumer Financial Protection Bureau says the proposal would increase access to credit, but consumer groups argue that it will encourage lenders to make high-cost loans while protecting them from legal liability.

Fannie and Freddie's 0.5% mortgage refi fee might not be the last one as they seek to build capital; a federal judge agrees to freeze money the bank mistakenly paid to lenders.

Dennis Devine will have to navigate a number of issues, including economic strife and a pandemic, as he takes the helm at the $13 billion-asset institution.

A pilot program that would let banks, credit unions and challenger banks bid to offer financial services within rural and inner-city post offices could be a first step in serving the underbanked while also helping to shore up the U.S. Postal Service's finances.

By slicing clutter out of international payments, Ripple managed to turn rivals into partners once before. It hopes a hunger for sharable authentication can make that happen again.

Daily edition for August 19, 2020.

Observers say the rare denial is rooted in skepticism that a new bank can succeed under current economic conditions and a signal to other proposed banks to hit the pause button.

The Japanese conglomerate first applied for deposit insurance in July 2019 and again in May 2020.

The Consumer Financial Protection Bureau says the proposal would increase access to credit, but consumer groups argue that it will encourage lenders to make high-cost loans while protecting them from legal liability.