Apps

Banks are discovering that streamlining mobile apps and websites goes a long way toward improving customer satisfaction.

One credit union's launch of a financial wellness app aims to utilize behavioral research to better resonate with how consumers today use mobile applications.

Banks can fine-tune their apps so the customer doesn't give up halfway through a cumbersome sign-up process.

Facebook's plans to launch its Libra cryptocurrency dominated much of the discussion at American Banker's Digital Banking conference last week, but attendees also debated what big tech company might strike next and what future digital innovations are in store.

The CEO of the digital-only bank Chime says it has quadrupled its membership in a year. So why doesn't his counterpart at Varo believe him?

In a study of 27 global markets, the U.S. ranked near the bottom for consumer use of fintech, raising questions about why Americans appear reluctant to dive in.

The increased mobile engagement at U.S. Bank goes back to Ankit Bhatt letting customers tell him — and, many times, show him — what needs to improve.

A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the few large financial institutions pushing such technology.

Plinqit, led by a former banker, was developed specifically for community banks as a way to appeal to young customers.

Consumers expect financial institutions to provide mobile applications that combine ease of use with top-class security features. Biometrics could help credit unions keep up with these high-stakes technology demands.