ATMs

Dutch banks ABN Amro, ING and Rabobank have started transferring their ATMs to the Geldmaat network in the Netherlands to address the decline of cash use among its customers, while continuing to make it available.

More than ever, banks will be leaning on new ATM technology to not only handle the cash that continues to pour into bank branches, but also to manage that cash flow by recycling its use to other customers, right from the machine.

The Houston-based ATM management firm has purchased Outsource ATM, which primarily served banks and credit unions in Texas and Louisiana.

Many kiosk manufacturers focus on cost and manufacturing efficiencies, placing little to no emphasis on experience architecture — where the physical meets the digital in design and engagement, writes Scott Reese, chief technology officer at Harbor Retail.

Fears are growing that the rapid rise in fee-charging ATMs could have catastrophic consequences for the U.K.’s fragile SME market, with major supermarkets and card networks predicted to be the biggest beneficiaries.

A Wells Fargo customer was interrogated, fingerprinted and mistakenly arrested for check forgery after a series of mistakes on the bank's part. He was cleared, and Wells says it made an error, but they are now fighting in civil court.

In the wake of the economic crisis, Paul Volcker called automated teller machines the last financial innovation that improved society. A decade later, their popularity is slipping.

As part of the continuing rebuilding effort in Puerto Rico after Hurricane Maria, Banco Popular's nonprofit foundation has several startups working out of its main location in San Juan. For Camille Burckhart, it is part of a mission to help the island get back to normal.

Credit unions have measures in place to assist members hit by fraud but many smaller institutions are challenged when it comes to an effective response.

A surcharge-free ATM network among credit unions based in Central Texas has helped raise the profile of small CUs there – and some say it’s a strategy institutions in other cities could easily adopt.