Automation

Cushion uses AI to help consumers negotiate refunds of overdraft and other fees. But it argues there's a bank play in its technology if bankers take the long view.

Here are seven startups that received multimillion-dollar venture capital investments in recent weeks to accelerate the development of banking products and services.

Credit union professionals offered insights into how technology is changing the collections process during the recent National Credit Union Collections Alliance conference in Las Vegas.

As robotic process automation expands into day-to-day lending operations, IBM is teaming up with UiPath, a startup that specializes in the new technology.

The bank and card program provider is starting to use AI in many areas, but it's also trying to build paths forward for employees whose jobs will be affected.

Robotic process automation is said to have a high return on investment, but adopting it on a large scale has proven challenging, especially at community banks.

Utilizing AI and automation will help stop hackers and reduce repetitive jobs, allowing institutions to save money and reinvest more into products for members.

Consumers are already overwhelmed with marketing messages. Here's how to break through.

The New York unit of Popular has contracted with Biz2Credit to automate commercial loan approvals and handle the underwriting for applications under $100,000.

Thanks to the downstream nature of technology, what was once the domain for large organizations is now accessible to organizations of all sizes, writes Ralph Perdomo, a research analyst at Nvoicepay.