Automation

Digital banking services should solve consumers' problems and offer them advice, and they must rely on artificial intelligence and other cutting-edge technology, bankers from TD, RBC and Bank of the West said.

The megabank is looking to robotics and machine learning to save time and money.

Rent is one of the few payment types where automation has made very little headway, still relying heavily on mailed checks that the landlord deposits in person at a bank. One strategy to change that is to borrow a concept from the gig economy, in which the payment rides along with other services.