Bank technology

Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday.

The image of traditional custody banks is as stodgy as it gets, but some are using machine learning to help their clients and their own research teams glean insights from massive amounts of data.

Next month, credit bureaus will have to drop information about tax liens and civil judgments from credit scores unless they can independently verify the data. Eva Wolkowitz of the Center for Financial Services Innovation and Sarah Davies of VantageScore discuss.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative.

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.

The announcement follows the completion of the merger of D+H and Misys by their owner, Vista Equity Partners.

IBM's Marc Andrews discusses AI and compliance; Dave Birch, Charlie Shrem and Anthony Di Iorio debate bitcoin and all that it's spawned.

The initiative comes as the bank is carving out a niche in the market for midsize companies.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.