Bank technology

To discourage scalping, the New York Comic Con asked online ticket buyers for personal information up front. The backlash shows the challenges of protecting identity in the digital age — an issue banks and fintech firms are exploring.

Bitcoin skeptics continue to misunderstand a technology that could forever change the way financial services operate. Here are four common — and incorrect — beliefs on why bitcoin will fail.

The San Antonio-based bank announced Friday in a press release that it has named Cox its chief technology and digital officer, a newly created role that includes the oversight of information technology, digital strategy and operations, and experience design.

The federal government recently began to discourage companies from using SMS-based authentication in their two-factor authentication schemes. So do banks need to completely eliminate authentication via text message? Not entirely.

Another data firm plans to seek regulatory certification as a credit bureau for payday lenders.

In 2008, the smartphone revolution had begun but there were no mobile-first banks and brick-and-mortar institutions were still watching whether mobile banking would actually catch on with consumers.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

New documents shed light on the recent incident in which many prepaid card users reported that they were unable to access their own money.

Banks have gotten better at detecting digital banking fraud, but the process of closing and reopening accounts is still a mess — and that is what could send more customers packing.

Carrie Dolan steps down as CFO of Lending Club. All eyes are on Marissa Mayer's next move as the Yahoo-Verizon deal plays out — and speaking of women righting ships: Mary Hines talks about reviving Citi's loyalty program.