Bank technology

Customers Bancorp in Wyomissing, Pa., is building an online borrowing experience for its small-business clients.

Quicken Loans CEO Bill Emerson's term as chairman of the Mortgage Bankers Association underscores how the Internet-and-phone channel has grown from a quirky novelty to transformative force in the industry.

PricewaterhouseCoopers has hired a former FBI deputy director to lead a new consulting group to address financial crime issues.

Led by a team of financial services and regulatory veterans and young techies, Privacy.com represents the first mainstream attempt to build a business explicitly around transactional privacy in the era of Edward Snowden and Ashley Madison.

Most mobile wallets clearly favor one industry over another, with banks and retailers often pitted against each other in a battle over payment card fees. JPMorgan Chase just made a stunning move by conceding some of this ground to the benefit of the Merchant Customer Exchange.

The bank owners of the clearXchange payments network and the Early Warning risk management service hope that by combining the two programs, they can remain in control of technologies that will become core to mobile commerce.

Recipients of the 2015 FinTech Forward awards discuss where banks fall short in competing with startups.

SunTrust has removed a clause from its severance agreement that laid-off employees claimed would have put them on call for two years to answer questions without compensation. Loss of institutional knowledge may be the cost of offshoring.

The degree of success Starling Bank achieves could foreshadow how similar digital banking entrants in the United States might perform given a narrower product selection, a commitment to mobile, and a focus on collecting and analyzing data.

Recipients of the 2015 FinTech Forward awards discuss how banks can remain competitive with nimbler, innovative startups.