Bank technology

Brian Moynihan, chairman and CEO of Bank of America, said the future of banking lies in tech.

Long-term partnerships between banks and fintechs are the real future of financial services. Pharmaceutical firms' relationships with contract research organizations offer a useful model.

An IT problem at the bank left thousands of customers locked out of their accounts for several days.

AI isn't inherently good or bad; its value depends entirely on how it's used. For financial institutions, this means shifting the focus from internal productivity gains to customer outcomes.

USAA claims to have developed the mobile capture deposit technology and has already successfully sued Discover and Truist, among others.

The era of unchecked AI enthusiasm is giving way to a more measured and deliberate approach. Organizations are beginning to see AI not as a panacea but as a powerful, albeit complex, tool that requires thoughtful implementation.

New regulatory changes have created the potential to enable smaller institutions to compete more effectively with their larger peers — if they're willing to seize the opportunity.

Standing on the sidelines when it comes to the implementation of artificial technology in the investment banking sector is no longer a viable strategy. Companies must move ahead, or risk being left in the dust.

Banking relies far too much on human relationships and trust for it to hand over essential questions about perception and judgement to artificial intelligence. The need for human bankers will always exist.