Bank technology

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative.

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.

The announcement follows the completion of the merger of D+H and Misys by their owner, Vista Equity Partners.

IBM's Marc Andrews discusses AI and compliance; Dave Birch, Charlie Shrem and Anthony Di Iorio debate bitcoin and all that it's spawned.

The initiative comes as the bank is carving out a niche in the market for midsize companies.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.

The eight winners of an annual fintech competition will receive $250,000 in capital and resources.

Most fintech startups fall into one of two camps: those that want to compete with banks and those that want to save banks from themselves. Ripple is the rare exception that wants to do both.

Centana Growth Partners has raised $250 million for investment in what it describes as financial services startups with innovations that can be turned into real products.

Private companies incorporated in Delaware could start issuing and tracking shares of stock on a distributed ledger this summer.

Digital banking services should solve consumers' problems and offer them advice, and they must rely on artificial intelligence and other cutting-edge technology, bankers from TD, RBC and Bank of the West said.

It also plans to deploy the startup’s technology that analyzes data and offers predictive advice.

While banks are in various stages of development when it comes to distributed ledger technology, the industry is further along than many would assume, big-bank technology executives say.

Digital banking executives such as B of A's Michelle Moore love apps like those offered by Pottery Barn and Starbucks for their ability to connect the physical and digital worlds.

Dan O'Malley, who until very recently ran the fintech incubator at Eastern Bank (and before that was at Capital One), now has a startup called Numerated Growth Technologies and software that he says can process loans in five minutes.

The world needs faster and cheaper international payments, but more than that it needs censorship-resistant ways to transact.

Too many consumers don't fully understand how the apps work and don’t trust that their data is secure, a new J.D. Power study shows.

To teach artificial intelligence to responsibly execute human goals, there’s a need to build bridges between human thought and language computers can understand, Stephen Wolfram, founder and CEO of Wolfram Research, explains.

Mobile remote deposit capture is said to be just the first of many tech patents the company will seek to enforce. That could cost banks that use its technologies a lot of money.