Banking

Mack, Wells Fargo's head of consumer banking, shares the story of the listening tour she went on and the bank's path forward.

The Community Bank Sentiment Index, an outgrowth of a yearly survey conducted by the Conference of State Bank Supervisors, is intended to bring attention to market conditions and how they affect small banks' growth prospects.

MiCommunity Bancorp would be the first bank to open in Michigan in 10 years.

The agency alleges that some customers made payments to the e-commerce group even though their accounts had already been sold to third-party debt buyers.

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.

A paper released by the agency’s Center for Financial Research says aspects of someone’s digital footprint — including whether they use Apple or Android — help predict likelihood of default.

In what would be its third acquisition in a year, the company formerly known as BofI Holding is buying a firm that clears trades for independent broker-dealers.

The technology arms race among payment fintechs is converging on the market for credit and loans, with Square rolling out an installment payment option for consumers that complements its merchant capital option for sellers.

Banks may be more focused on implementing the newest or flashiest technologies, but good customer service ensures these initiatives are successful.

The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town.

The 2018 Most Powerful Women in Banking festivities kicked off Wednesday night with cocktails and conversation at the Alley Cat Amateur Theater in New York's Financial District.

Rising wages and savings rates resulted in a decline in past-due payments in the second quarter, the American Bankers Association said in its quarterly report on delinquency trends in consumer lending.

Currently, the vast majority of bank tellers are female and most don’t earn a living wage.

Profits at big banks should be solid if not spectacular; the Vermont senator proposes a hard cap on assets held by the biggest banks.

The information you need to start your day, from PaymentsSource and around the Web. Today: Amazon invests in mobile pay tech in India; Danske bank tests contactless chip; Digital currency sponsors U.K. golf tournament; Coinbase tries to fix crypto fee instability.

The Office of the Comptroller of the Currency lowered the $14 billion-asset thrift in Cleveland to “needs to improve” from "satisfactory."

A new agency Web page has information on nearly every aspect of the agency's operations, including de novo applications, bank exams and failures.

Better incentives to lend and invest in underserved communities are also worthy of consideration, Loretta Mester says, as regulators try to blend the best of the Community Reinvestment Act with new ideas in updating its rules.

The agencies issued a joint statement on the types collaborative arrangements that a bank could employ to make BSA/AML compliance more efficient.

A two-year-old lawsuit by the CFPB may be languishing, but nine members of the Teachers Federation of America sued the student loan servicing giant alleging that it misled borrowers in public service professions in order to line its pockets.