Banking

Pacific Continental bank outgrew its retail-oriented online banking provider, and found that a new architecture provided a number of benefits, such as fewer redundancies.

Enova International disusses how its move to a cloud-based email and workflow provider allowed the firm to cut expense in a tough budget environment.

Hawaii Nation bank found outsourcing was the cure for the need to upgrade its core while consolidating its real estate properties.

Voice recognition and customer analytics are among the technologies helping USAA deepen online relationships.

In the spirite of the new academic school year, Bank Technology News is embarking on sseveral projects.

Developers at bank innovation labs across the country are busy turning out new tech that will improve online banking for corporate customers.

Crictics say the new FFIEC guidance on cloud computing defines the cloud too broadly and lacks specifics - leading banks to do added compliance for most outsourced services.

BBVA Compass attempts to take the awkwardness out of debt collection by offering discretion in the form of a settlement portal that people can use at home.

Dan Pitt, executive director at the Open Networking Foundation, speaks with BTN about software-defined networks, and how they can help banking.

Oracle's S. Ramakrishnan discusses how to best take advantage of growth of new data sources.

Mark Duthu, executive vice president at Hancock Holdings Company, discusses the IT conversation that followed the Whitney Bank merger.

TCF Financial changes its mind on imposing fees on formerly gratis checking accounts.

For all the anxiety in the financial services industry, upbeat stories abound at Keefe, Bruyeete & Wood's annual conference for community bank investors. Bonnie McGeer reports.

Bianca Buckridee came out of nowhere to ignite a social media push by SunTrust. Lured away this year to Chase, she's maintained her service-oriented approach.

How can banks be something more than utilities in a world where regulation and technology are making their old business models untenable? SWIFT's Digital Asset Grid offers one possible answer.

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Naugatuck Valley Financial (NVSL) said that two senior executives will serve as interim co-president and co-CEO while it waits on regulatory approval for an unidentified candidate to take on the job permanently.

Lenders embrace the concept of simpler mortgage disclosures but want the bureau to fix shortcomings of the APR before making it the focal point of rule changes.

A consumer group questions why the top five mortgage servicers are getting credit under the $25 billion national mortgage settlement for forgiving principal in short sales when the goal of the program is to keep borrowers in their homes.

The Treasury Department has investigated nine community banks that failed since 2007 for possible criminal conduct that led to their failures. The cases have since been closed, and the agency has elected against filing lawsuits in every case.