Branch banking

Deposits of Listerhill and Avadian credit union customers were compromised by fraud conspirators, one instance in a rise of card skimming cases across the country.

Michigan State University Federal Credit Union and its peers are streamlining branch design and staffing to improve customer service while managing the rising costs of real estate and construction.

Byline Bancorp completed its acquisition of Inland Bancorp on time, avoiding the kind of regulatory delays that have dampened bank M&A activity for the past 18 months.

The San Antonio bank says it will open 17 new financial centers in the Austin region by 2026. It's the latest step in a physical expansion strategy that has led to dozens of new branches in Houston and Dallas.

The payments and bank technology firm says its stand-alone NCR ATMCo will focus on "ATM-as-a-service."

Wise bank managers make sure that they are training employees for their next roles, and creating a deep bench of versatile talent.

Bank of America says it will extend its branch footprint to Omaha, Dayton and Huntsville. The moves are part of an ongoing strategy to enter new markets even as the bank reduces its total branch count.

Bank of America is also planning to expand into Madison, Wisconsin; Boise, Idaho; and Birmingham, Alabama, a company executive said. The goal is to find growth opportunities that don't require operating a large number of branches, the executive indicated.

The Dallas-based institution has hired Dan Sheehan, a veteran banker and the former CEO of Professional Bank, to head the effort that will include opening a branch in Palm Beach County later this year.

Local Government Federal Credit Union is postponing its separation from State Employees Credit Union, which has shared its technology and footprint for decades, to establish its own physical presence.

Paulding County, northwest of Atlanta, is Georgia's second-fastest growing county, but after years of consolidation just one community bank has a branch there.

M&A activity has been going through a slump recently, but despite regulatory challenges and fears of a recession, the appetite for deal-making remains strong.

On the anniversary of the Center for Disease Control's mask guidance, banks and credit unions are striking a balance between health and branch security.

The more employees who can confidently tell their bank's story, the better positioned a bank will be to build relationships and earn business.

A few years ago, banks and credit unions were veering away from drive-up service in their new branches. And then the pandemic hit.

Despite growing up as digital natives, this age group now has more complex financial needs than they can typically handle online.

Senate Banking Committee Chair Sherrod Brown wants regulators to hold public meetings on branch shutdowns in situations where community members request them. His request follows opposition to a closure in a low-income section of Toledo, Ohio.

Like banks, credit unions seek growth in deposits, loans and other products. The starting point for many is to get more members in the door, executives say.

TD Bank estimates it hands out 20 million pens every year. Huntington is getting close to offering its 80 millionth pen. It's a way to get a bank's brand to travel with customers across the globe, but is it worth it?

The 10th largest credit union in the U.S. is expanding its Florida footprint to Orlando.