Branch network

Banks face immense challenges trying to keep up with technology, but they also must cater to older customers with big deposit accounts who still use their branch.

Banks have all the experience they need to remain relevant in the world of digital payments, but they must not sit idly by as a slew of disruptors look to snag the business.

Credit unions have a lot of work to do to modernize branches and keep their technology on par with other businesses' digital tools.

Banks have a lot of work to do to modernize branches and keep their technology on par with other businesses' digital tools. Here are some ideas worth borrowing from retailers, restaurants and consumer electronics makers if banks haven't adopted them already, says appointment-software firm Financial Management Solutions.

Community banks are embracing branch innovations to deliver a more personalized experience to customers, and differentiate themselves from larger competitors.

The widespread adoption of online and mobile banking has largely happened at a time when rates have been near zero. At some point, rates will rise and the value of the experience will be pitted against the value of a yield for depositors. Rate-hoppers will be able to move at an unprecedented speed.

The aftershocks of a white police officer's shooting of unarmed teenager Michael Brown are still being felt across the nation, and three credit unions are committed to helping rebuild this community.

Bankers need to show they are in control of relationships with outside vendors, must be ready to respond to M&A-related protests and should be as concerned about economic growth as interest rates, according to the St. Louis Fed's supervisory chief.

To understand this massive storm's impact, said Mississippi CU Association CEO Charles Elliott, "you must comprehend that people lost their past, their present and their future. For some, there was no evidence they ever existed."

Ten years after Hurricane Katrina wreaked havoc along the Gulf Coast, many credit unions in the area appear to have rebounded, having learned some painful lessons along the way.