Commercial banking

Kate Luft, a former chief of staff for Citi CEO Jane Fraser, is now running the company's U.S. retail banking business. In her first interview since getting the job, Luft discussed what banks can learn from airlines and the advantages that incumbents have over fintechs.

Alex Tsepaev is the chief strategy officer at B2PRIME Group.

Car manufacturers and apps have made it easier for customers to pay for fuel, parking and other services seamlessly from their cars or smart devices.