The ever-growing file of aggregated, disparate information known as "big data" is leaving many credit unions with more questions than answers.

For many credit unions, having a Facebook presence helps build brand awareness and foster member loyalty. And it's always interesting to see how many members click the "like" button on their CU's page.

The ability to decipher member information into actionable intelligence is a goal many credit unions executives would like to achieve.

The advent of online and mobile bill payment solutions has changed consumer bill payment behavior, resulting in additional revenue for debit and credit card issuers, cost savings to billers, and lost revenue, according to a new Aite Group report, "How Americans Pay Their Bills: Sizing and Forecasting Bill Pay Channels and Methods, 2013-2016."

Only two months after offering mobile check deposit as convenient service app to its 170,000 members, Apple Federal Credit Union has experienced fraudulent transactions.

On a typical workday, Jackie Pickard, a teller at American Heritage Federal Credit Union in northeast Philly, walks into the CU's stately office building, fires up her computer and begins her day serving members-some of whom are located miles away.

Supervisory Committee Training On Tap

Jim Jerving shares why credit unions need to find more ways to say "yes" to more small loans.

Jeff Bartlett, head of ConsumerTrack.com, explains why it is time to invest in "mobilizing" websites.

A selection of images featuring credit unions' efforts in their communities.

DES MOINES, Iowa – Veridian CU will open its 26th branch Tuesday inside the new Prairie Trail Hy-Vee, which is opening the same day.

KAHULUI, Hawaii – NCUA has approved an application from Maui FCU, which serves more than 50 select groups on the Hawaiian island, to serve all of the island’s 145,000 population.

SAGINAW, Mich. – Paula Miller, who got her start in the credit union movement rolling coins for her father in her family’s basement where the credit union then was located, is retiring after 27 years as CEO of $27-million First Area CU.

WOODBURY, Minn. – Postal CU is offering 24/7 online account opening, using Harland Financial Solutions’ uOpen solution.

LANSING, Mich. – Lake Trust CU on Friday announced plans to build a 100,000-square-foot administrative office project in nearby New Brighton.

VIENNA, Va. – Navy FCU has hired Vienna’s longtime deputy police chief to be physical security manager at its corporate headquarters, the second police executive leaving the suburban Washington town to join the credit union giant.

LONGVIEW, Wash. – Fibre FCU said it will open a new branch in Rainier next spring, marking its first foray into Columbia County.

ELMIRA, N.Y. – The former president and manager of Telco FCU last week pleaded guilty to falsifying the $22-million credit union’s books to hide vast loan delinquencies.

WASHINGTON – A federal judge Friday agreed to keep in place the 2011 rules enacting the Durbin amendment’s cap in debit fees while the D.C. Circuit Court of Appeals reviews whether the Federal Reserve violated the intent of Congress in setting the rules.

RALEIGH, N.C. – While credit unions around the country are touting their expanding interstate service, State Employees’ CU is clear: it has no such ambitions and only wants to serve members in the Tar Heel State.