While banks and credit unions have taken to using social media as another channel for communicating with customers and members, many have missed the boat by not formalizing procedures for when complaints come in via social media.

Credit unions as an industry have finished atop one research firm's Customer Experience Ratings.

SEATTLE-Six credit unions have joined to offer $5,000 monthly prizes and a $5,000 annual prize for the state's Save To Win lottery, the fourth state to offer the savings contest.

Resources For Financial Lit Month

More than two dozen credit unions have agreed separately over the past two months to settle civil suit related to the Americans With Disabilities Act and access for the blind to their ATMs, as the latest flurry of ATM suits continues to accelerate.

Citing some of the toughest auto lending competition in years, credit unions in a number of markets have found auto dealers pressing lenders to offer greater flexibility in how they pay the dealership for indirect business.

Pent-up demand for new cars may have come and gone, cautions one analyst who points to dealer data that indicates consumers are slowing down new car purchasing.

House Hearing Set On Regulatory Relief Legislation

Tim Segerson, deputy director of Examination andInsurance with NCUA, shared a Top 10 List of Red Flags that will be getting the attention of examiners, as well as another Top 10 List of Things Examiners Want to See.

NCUA's examiners will be focusing in the second half of the year on credit unions' ability to manage e-banking risk.

Credit unions are worried a proposal by the Financial Accounting Standards Board (FASB) to use an expected loss method to measure loan losses will require them to increase loan loss reserves and are calling on the FASB to withdraw the proposal.

In keeping with the April Fool's Day tradition that goes back to at least the 14th century, we bring you these headlines and stories on just this one day per year.

Robert Fouch, President/CEO of Corporate Central Credit Union, says it is healthy for the financial industry to focus on the National Credit Union Association nomination.

Roger A. Licht, President of Credit Union One, explains why paying board members hurts cooperative credit union difference.

We all agree education is vital to success in life. Yet consumers may not realize that applies as much to managing personal finances as to any other area of our lives.

FAIRFAX, Va. – Apple FCU, the former teachers credit union that has become one of the biggest local credit unions in suburban Washington, D.C., announced this morning it is acquiring nearby Vantria FCU, a one-time $84-million credit union that has been adversely affected by the real estate market.

A selection of images featuring credit unions’ efforts in their communities.

MELBOURNE, Fla. – Space Coast CU announced the passing of Dr. William “Jack” Sidoran, a member of its board and a volunteer since 1995, on March 22 at age 66 of ALS, also known as Lou Gehrig’s Disease.

MIAMI – The FBI said two assailants who robbed an armored truck outside a Space Coast CU branch in Sunrise, Fla., in January made off with a bag holding $280,000 in cash.

ALBUQUERQUE, N.M. – U.S. New Mexico FCU this month will open its seventh branch on Albuquerque’s west side, an 8,600 square-foot, $2-million facility that will house 20 members of its staff.