Smaller credit unions' focus on interest rates and service may not be enough to overcome a lack of tech resources. All categories below $1 billion of assets lost members in the third quarter compared to a year earlier, despite a 4.4% rise in membership industrywide.

The Chicago-based institution partnered with MANTL to streamline how credit unions onboard new customers in multiple channels.

Mid Minnesota Federal Credit Union named Bob Gerads, formerly of Falcon National Bank in Minnesota, to succeed Chuck Albrecht as president and chief executive.

John Deese stepped down as president and CEO of the West Palm Beach credit union, effective Dec. 31.

Land of Lincoln Credit Union in Decatur has agreed to acquire Colchester State Bank in Colchester.

Roxane Bowering succeeded Andrea Thune as the next president and chief executive of the New York credit union.

In this month's roundup of American Banker's favorite stories: a deep-dive into how 2022 accelerated the decline of overdraft fees, Zelle's plan for addressing fraudulent transactions, the National Credit Union Administration opens the doors for fintech and credit union partnerships for lending and more.

Telhio Credit Union in Ohio hopes to help contractors verify their earnings when applying for loans and other financial services.

Executive coaching programs and specialized employee resource groups have helped financial institutions broaden their available pools of talent and ensure more representation throughout all levels of management.

Commercial loans at federally insured credit unions increased 25% to $132.2 billion in the third quarter of 2022, even though many institutions are facing a tough job market. Their answer is to find strong candidates within their own ranks.