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Market Intelligence:
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Industry Data
  • Workforce management
    Focus on service: revamping the teller line

    Hopewell is bolstering its member service with several new tellers, Suffolk announces board members and more credit union advocates in the news.

    By Palash Ghosh
    August 8
    teller intro.jpg
  • The price of growth: what happens when a CU surpasses $10 billion?

    Size matters in the credit union industry, and in most cases, the biggest have a serious advantage. But reaching this particular threshold doesn’t come cheap.

    August 8
    Brandon Pelletier
    ALM First Financial Advisors
  • Credit cards
    U.S. credit-card debt surpasses record set at brink of crisis

    U.S. consumer credit-card debt just passed an ominous milestone, beating a record set just before the global financial system almost collapsed in 2008.

    August 8
  • Auto lending
    CU Direct partners rise to top spot of US auto lenders

    Credit unions have surpassed both Capital One and Wells Fargo, which was the No. 1 auto lender in 2016.

    By Palash Ghosh
    August 8
    Tony Boutelle, CU Direct
  • Community banking
    Feeling right at home: Credit unions in the community

    Supporting the Ronald McDonald House, Habitat for Humanity and other ways credit unions are making a difference in the communities they serve.

    By Michael Bartlett
    August 7
    Robins 071417.jpg
  • Corporate credit unions
    No teeth to Congressional probe of NCUA legal fees: Analysts

    With lawmakers reportedly looking into NCUA’s $1 billion legal bill, some members of the NCUA board behind that arrangement say they’re unsure what exactly legislators are hoping to accomplish.

    Aaron Passman is editor of Credit Union Journal
    By Aaron Passman
    Editor
    August 7
    p19rigd17k15ue1l99fefosn9f36.jpg
  • Community banking
    Goal in mind: Credit unions in the community

    Supporting soccer teams, foster parents, aspiring scholars and other causes.

    August 4
    TruMark 071417.jpg
  • Succession planning
    CSCU's Robert Hackney to retire, successor named

    Current SVP Tom Davis will take over as dictated by the firm's long-time succession plan.

    By Palash Ghosh
    August 4
    Tom Davis, Trellance (former CEO of CSCU, which created Trellance)
  • Overdrafts
    CU trades speak out as CFPB eyes new disclosures for overdraft programs

    The CFPB released four sample disclosure forms for opting in to overdraft programs that it said would make it easier for consumers to evaluate the costs and risks of such coverage.

    berry-kate126x126.jpg
    By Kate Berry
    Reporter
    August 4
    cordray_richard_bl22.jpg
  • Credit unions
    All about innovation: Day two of the Directors & CEOs conference

    Teaching leadership to millennials, lessons from the vacuum cleaner industry, the competition from fintechs and more.

    By Michael Bartlett
    August 4
    Denise Wymore CU Directors Conf - CUJ 080417.JPG
  • Integrations
    Ohio's CINCO and Superior CU to merge

    The merger has already received approval from state and federal regulators, and is expected to be finalized by the end of October.

    By Palash Ghosh
    August 4
    Phil Buell, Superior
  • Workforce management
    Promotions at one credit union put focus on serving members

    Aberdeen Proving Ground FCU promoted a new executive in charge of its member service center, and more new hires and personnel news from CUs across the country.

    By Palash Ghosh
    August 3
    service intro.jpg
  • Sales
    Culture clash: Pitting sales against the credit union philosophy

    Two experts traded verbal barbs over whether promoting a sales culture helps or hurts the credit union mission of putting members first.

    By Michael Bartlett
    August 3
    Brett Christensen, owner of CU Lending Advice LLC, told the crowd at the CU Directors and CEOs Conference in Las Vegas that sales cultures can help CUs grow.
  • Credit unions
    Lessons in leadership: On-site at the Directors and CEOs conference

    At the 40th Directors and CEOs conference, praise from a legendary journalist, reflections from the NCUA board, lessons in 'love' and more.

    By Michael Bartlett
    August 3
    Dan Rather 2 CU Directors Conf - CUJ 080317.JPG
  • De novo institutions
    How far does American Samoa Have to go to get a financial institution?

    The South Pacific island's leaders have a creative solution to fix their cash-based economy that hasn't been done in the U.S. in nearly a century. But will regulators approve?

    blackwell-rob
    By Rob Blackwell
    Chief Content Officer
    August 3
    Phil Ware, president of the newly created Territorial Bank of American Samoa.
  • CDFIs
    NCUA sets dates for final CDFI qualification round for 2017

    Credit unions have from Aug. 1 to Sept. 7 to apply to become a community development financial institution.

    By Palash Ghosh
    August 3
    ncua 2
  • CUSOs
    CUSO Financial Services to be acquired by Atria Wealth Solutions

    CFS and its sister company, Sorrent Pacific Financial, will retain their current leadership but be owned by Atria, a newly formed modern wealth-management holding company.

    By Palash Ghosh
    August 3
    Valorie Seyfert and Amy Beattie, CFS
  • Corporate credit unions
    NCUA’s $1B legal bill could get Congressional scrutiny

    Republican members of Congress are pressing the regulator for details on the high attorney's fees it has incurred in its quest to recover losses from the corporate credit union collapse.

    Aaron Passman is editor of Credit Union Journal
    By Aaron Passman
    Editor
    August 2
    ncua 2
  • Auto lending
    GrooveCar signs 22 new CUs in Q2

    The auto-lending vendor’s growth comes as car loans continue to be a major growth area for credit unions, according to recent data.

    Aaron Passman is editor of Credit Union Journal
    By Aaron Passman
    Editor
    August 2
  • Branding
    United SA CU rebrands as United Texas CU

    The San Antonio-based credit union changed its name to be more inclusive and more accurately reflect its expanded FOM.

    By Palash Ghosh
    August 2
    Kyle Ashley, United Texas CU
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23RD ANNUAL THE MOST POWERFUL WOMEN IN BANKING

Meet The Most Powerful Women in Banking 2025, our annual ranking of the executives at the pinnacle of the industry.

ABM1025_Cover.jpg

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© 2026 Arizent. All rights reserved.
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© 2026 Arizent. All rights reserved.