Sales

The Consumer Financial Protection Bureau says the Cincinnati bank engaged in aggressive sales practices and open bank and credit card accounts without consumers' authorization in order to meet sales targets.

A lawsuit filed by a New Jersey branch employee who was fired in 2016 includes detailed allegations about the pressure that front-line workers faced to meet monthly sales targets. The case is scheduled to go to trial in February.

Banks need to ensure those building new business are driven to look for evidence of illegal activity.

Banks need to ensure those building new business are driven to look for evidence of illegal activity.

One credit union marketing expert offered tips on how to break down silos to create "smarketing."

SalesPhysics was created by industry veterans who once worked at Bank of America.

It's not enough to say you provide excellent service. You have to define what it is in a concrete, measurable way to live up to that promise. Take these steps to do just that.

One of the missteps in banks’ attempts to build productive sales and service cultures is overemphasizing sales processes and tactics while underappreciating product knowledge.

Five steps to increasing staffers' confidence -- and, in turn, boosting the bottom line.

Two experts traded verbal barbs over whether promoting a sales culture helps or hurts the credit union mission of putting members first.