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The Consumer Financial Protection Bureau says the Cincinnati bank engaged in aggressive sales practices and open bank and credit card accounts without consumers' authorization in order to meet sales targets.March 9
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A lawsuit filed by a New Jersey branch employee who was fired in 2016 includes detailed allegations about the pressure that front-line workers faced to meet monthly sales targets. The case is scheduled to go to trial in February.November 20
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Banks need to ensure those building new business are driven to look for evidence of illegal activity.April 24
PresidentKYC Solutions Inc. -
SalesPhysics was created by industry veterans who once worked at Bank of America.March 6
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One of the missteps in banks’ attempts to build productive sales and service cultures is overemphasizing sales processes and tactics while underappreciating product knowledge.October 4
Consultant and Founderbankmechanics
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The San Francisco bank is trying to turn the page with a new report that mostly pins blame on executives who have either left the company or been demoted, but the report shows the misconduct went further back than previously acknowledged.April 10
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Banks have maintained consumers' trust but must do better explaining to them what they signed up for, according to a J.D. Power survey.March 1
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The risk, complexity and psychological biases related to financial products make them ill-suited for push-based selling tactics. Instead, banks should use their digital channels to help customers decide what they want.February 15
PartnerSimon-Kucher & Partners
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Wells Fargo's retail-banking chief will unveil the bank's new compensation plan next week.January 6
