Customer service

How Citi thinks about innovation, customer experience, and employee retention

Titi Cole, of the Most Powerful Women in Banking, talks about designing from the ground up, keeping employees happy and proud, and what U.S. banks can learn from other countries.

Sponsored by Protiviti
Industry News

Barclays to create 1,000 jobs as bank helps customers in inflation crisis

Barclays plans to hire more than 1,000 staff in the coming weeks to help consumers manage their finances through the looming downturn, according to its CEO.

By Leonard Kehnscherper and William Shaw, Bloomberg News

October 26
Podcast From Cookie Cutter to Custom: The Benefits of Bringing Card Issuance In-house

Small and mid-sized banks that rely on an agent bank to issue credit cards are missing out on a whole host of opportunities. From controlling the customer experience to increasing revenue, there's plenty of reasons to rethink the agent bank model.

Partner Insights from i2c
Small business banking

Exclusive Research Getting BIG on small business banking

Small business banking can be BIG for the financial institutions willing to tap the opportunity in this fast-growing market.

By Michael Moeser

October 2
White Paper Maximize banking relationships with a customer 360 view

Achieve a 360° view of customers and easy access to robust, contextual customer insight.

Sponsor Content from Precisely
Digital banking

Truist launches virtual assistant after a year of development

The bank's web- and mobile-based chatbot was built using software from Amazon.

By Miriam Cross

September 15
On-Demand Web Seminar Simpler, smarter and safer. How banks are driving the next-gen customer experiences

During this session, Jenius Bank's Head of Product, Andrew Harris share their strategy on how they will use data and real-time customer communication technologies to enhance their customer's experience, and truly change the dynamic of their customers financial lives.

Sponsor Content from Precisely
Technology

What banks need to know about know-your-business tech

Verifying the identity of a business is a much more complex task than verifying the identity of an individual, yet the underlying technology used in both is the same.

By Carter Pape

August 26
Consumer banking

Exclusive research Customer loyalty is not a guarantee. Banks can do more to get ahead.

Financial institutions have a solid track record of keeping customers for the long haul, but technology firms, fintechs and challenger banks are gaining ground on the incumbents.

By Miriam Cross

August 15
On-Demand Web Seminar American Banker Advances in Tech Demo Event Fall 2022

The Advances in Tech Demo Event series puts the spotlight on some of the latest software and technologies with a focus on how these solutions impact real-world challenges.

Sponsor content from Brace