The pandemic and social unrest made 2020 one of the most challenging years in recent memory, but there is much the industry can learn from the past 12 months.

There’s an alarming gap between how small and large banks view the importance of digital engagement, according to a recent survey by Celent and Arizent.

Moore led development of Bank of America's virtual assistant, Erica, and was American Banker's Digital Banker of the Year in 2017.

The bank scored highest on customers’ assessments of product offerings and satisfaction with digital channels among eight national banks studied.

The company adds to a growing list of banks shutting branches to invest in technology offerings.

The digital-only bank is running a new promotion in which it will set up and fund, with $250, an online savings account for any baby born on New Year’s Eve.

The community bank and fintech are offering the first live bank account and debit card that offer rewards in the form of bitcoin.

The mobile banking and paperless habits bank customers picked up during the pandemic are here to stay, and financial institutions are working to strengthen their digital offerings, speakers at an American Banker conference said.

The events of this year transformed banking, for better or worse. Smart bankers will build on the ways they learned to do their jobs better.

To get the word out to the Indian and Asian immigrants it's targeting, OnJuno is using social media influencers that include a well-known Japanese-American chess player and running ads during streamed cricket matches.