SAN FRANCISCO — Want to improve the customer experience? Start by making the employees' tools better.

When BankMobile, the brainchild of Jay Sidhu and his daughter Luvleen, relaunches on a new platform in January, security — especially for the onboarding process — will be completely redesigned.

U.S. banks are smart to take their time in embracing a model that cedes space to nonbank competitors and could put consumers more at risk for identity theft.

Community banks are increasingly looking to fintech firms as a way to offer customers the tech they want in order to be competitive.

There's no denying we are in a mobile-first era. But banks must overhaul their online banking to reap long-term profitability.

A preview of the next version of Moven's personal financial management app finds a new direction — helping people understand the trade-offs they make between short-term and long-term financial goals.

Large financial services firms are right to fight data-aggregation access, but they'll lose this fight to arguments based on innovation and "inclusion" if they do not quickly enhance their own value proposition.

Deutsche Bank has hired two executives to fill newly created positions meant to foster development of fintech products.

President-elect Trump faces legal questions over his idea to hold remittances ransom to fund a wall in Mexico, but the industry should take the threat seriously.

President-elect Trump faces legal questions over his idea to hold remittances ransom to fund a wall in Mexico, but the industry should take the threat seriously.

Construction loans are a big source of interest income for community banks but also carry a lot of risk. A few fintech firms say their platforms can reduce the risk and improve the lending process.

Piloting distributed ledger technology is important. However, banks need to temper expectations regarding the returns.

The recent shake-up at CAN Capital could spark greater scrutiny of a sector that has drawn comparisons to the bubble-era subprime mortgage market.

Citizens Bank is the latest to partner with a robo-adviser, but it plans to quickly make the digital investment advice its own.

The credit reporting firm TransUnion has unveiled a new partnership that is designed to provide more thorough data to investors in marketplace loans.

Several non-U.S. core systems providers are trying to make American banks their clients, but they still face challenges penetrating an entrenched marketplace.

Consumers' providing bank credentials to third-party services is akin to handing over their house keys. To mitigate screen-scraping risks, banks and fintech companies must first address issues related to security, transparency and control.

For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.

Whether banks view them as rivals or partners, fintech firms' rising influence is prompting banks to make a host of welcome changes, including heavy recruitment of young, tech-savvy professionals, according to heads of several major U.S. banks.

Bank of New York Mellon has created a dedicated innovation group for launching new technologies in its treasury services unit.