A recent effort by Citigroup to nudge certain customers toward digital-only statements was well intended but too punitive, observers say. The key, they argue, for banks seeking to cut costs or achieve other goals is to offer incentives to those with ingrained habits.

Intuit is shutting down one of the most popular personal financial management sites of its time — which attracted millions of users despite its counterintuitive approach to accessing consumer data.

Investing in website accessibility isn't just the right thing to do. It also makes good business sense.

CEO Scott Sanborn said it's unclear when demand from banks to buy the fintech's loans will return.

Other regional banks are vowing to cut costs, but Huntington Bancshares CEO Steve Steinour says the Columbus, Ohio-based lender is well positioned to "play offense" in 2024.

The Indian government's efforts to create digital public access for women can be a model for other countries.

How to use, govern and adopt AI were some of the main themes from the Monday event.

The two megabanks continue to shrink their branch networks, with BofA planning to close 20 locations and Wells recently shuttering 15. Both banks are also opening new branches in certain markets.

The recent round of terminations comes after the neobank cut 225 employees in January.

The credit bureau is embedding its Experian Boost feature in the new account, which aims to help people strengthen their credit profiles through on-time bill payments.