More people are coming to WU.com to pay bills or send P2P transfers, and the company is focused on making this audience more lucrative.

As consumers change myriad habits, the nature of disputes is also changing, according to Ernst & Young's Ryan Battles and Kathleen Calabro.

This will be a pivotal year for business and our economy, a time when small businesses streamline, simplify and define their own new normal for the long run.

Fraudsters have increasingly targeted financial services, online dating sites and social media since the end of the holiday season.

Fraudsters have increasingly targeted financial services, online dating sites and social media since the end of the holiday season.

There's already an appetite for digital and consumers should quickly embrace Apple's range of services, says CellPoint Digital's Howard Blankenship.

Fintechs and challenger banks are small, nimble and tech-centric. However, incumbents have strong reputations, customer trust and loyalty built over many decades, says Twilio's Bijon Mehta.

The inquiry into Venmo's debt collection practices is a taste of what PayPal can expect as it expands to other categories that increasingly face regulatory pressure.

The inquiry into Venmo's debt collection practices is a taste of what PayPal can expect as it expands to other categories that increasingly face regulatory pressure.

COVID-19 has taken a great deal away from us in the past 12 months, but from a digital payments perspective, it has also opened the doors for new innovation and activity, says Cognizant Softvision's Karla Ch'ien.