Economy

On Jun. 30, 2021. Dollars in thousands.

With today’s generation of home buyers so rooted in a digital world, how will the financial services industry need to change to meet their needs? What new consumer technology will they need to adopt to meet consumers where they are? How will those approaches differ from how things have been done historically in the industry? Join us in a discussion with Blend’s Founder, Nima Ghamsari as we chat through how banks and financial institutions need to think through these questions.

The card network aims to attract more merchant customers with an account that pays a 1.1% interest rate.

Year to date through June 30, 2021. Dollars in thousands.

Full-time equivalent, as of June 30, 2021. Dollars in thousands.

Year to date through June 30, 2021. Dollars in thousands.

Join Janet King, Arizent VP of Research and Brian Elkins, Senior Director of Strategy at Monigle for a discussion of a new, prescriptive framework that helps banks and other financial institutions identify why customers choose to bank with one financial institution over another. Developed in conjunction with creative experience agency Monigle, the Humanizing Customer Experience research from American Banker draws on more than 5,000 customer responses to show what matters most in customer experience and ranks which financial institutions do it best. Join this discussion to learn more about how you can optimize your bank's approach to CX to improve customer satisfaction and earn higher net promoter scores.

Under Coffey's leadership, the Los Angeles bank has increased assets by more than 50% in just two years.

In addition to leading Huntington’s Michigan operation, Pierce oversees the bank's in-house insurance agency, its vehicle finance business and its $100 billion-plus private banking business.

Quite a few of the executives in the ranking this year are newcomers, including women from Citigroup and Zions Bancorp.