Economy

Join Janet King, Arizent VP of Research and Brian Elkins, Senior Director of Strategy at Monigle for a discussion of a new, prescriptive framework that helps banks and other financial institutions identify why customers choose to bank with one financial institution over another. Developed in conjunction with creative experience agency Monigle, the Humanizing Customer Experience research from American Banker draws on more than 5,000 customer responses to show what matters most in customer experience and ranks which financial institutions do it best. Join this discussion to learn more about how you can optimize your bank's approach to CX to improve customer satisfaction and earn higher net promoter scores.

Quite a few of the executives in the ranking this year are newcomers, including women from Citigroup and Zions Bancorp.

Under Coffey's leadership, the Los Angeles bank has increased assets by more than 50% in just two years.

In addition to leading Huntington’s Michigan operation, Pierce oversees the bank's in-house insurance agency, its vehicle finance business and its $100 billion-plus private banking business.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five "Top Teams" for 2021. Huntington Bancshares is one of the team honorees.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five "Top Teams" for 2021. City National Bank is one of the team honorees.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five "Top Teams" for 2021. TD Bank is one of the team honorees.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five "Top Teams" for 2021. Citigroup is one of the team honorees.

On Jun. 30, 2021. Dollars in thousands.

Mitsubishi UFJ Financial Group is considering selling its U.S. banking arm, as consolidation heats up in the American financial industry, people familiar with the matter said.

The startup Digits has developed a search engine that combs the books of small companies to size up their finances. But to give clients a real-time snapshot, it seeks bank partners that will provide checking and credit card account information.

The Dallas bank unveiled an initiative that involves doubling its client-facing headcount across the Lone Star State and expanding its investment banking division. But its stock price plunged amid concerns about how long it will take to deliver returns for investors.

The banking industry is now enjoying a "strong" reputation overall, after building on gains made at the height of the pandemic. Here's who stood out and why.

From vaccine mandates to mask requirements, banks are being forced to make difficult decisions in response to fast-changing conditions. Here's a look at where 14 large and midsize companies have landed — at least for now.

There's still a month left in the federal government's fiscal year, and the Small Business Administration's 504 program is perilously close to hitting its congressionally mandated funding limit for new loans.

Dave banking app originally created to do away with overdraft charges has taken the industry by storm. It's on a mission to advance financial opportunities for all Americans. Join Penny Crosman, Executive Editor of American Banker and Jason Wilk, CEO and Co-Founder of Dave as they talk about how this app is changing the way people manage their money and what’s in store for the future of one-stop-shops for finances.

Shareholders in the troubled Mexican nonbank lender Credito Real will vote on proposals to sell the company’s U.S. operations at a meeting on Sept. 10.

The Federal Housing Finance Agency in the Trump administration had been preoccupied with Fannie Mae and Freddie Mac’s capital position. Acting Director Sandra Thompson has shifted the agency’s focus to affordable housing and fair lending.

Institutional independence is a big part of what makes the Federal Reserve work. But quantitative easing, new forays into climate and digital currency and a blurring of the line between monetary and fiscal policy might make that independence harder to maintain.

The ranks of depositor-owned banks have been dwindling for decades, but meat distributor Charlie Cumming has a plan for starting one that will serve organic farmers. Can it work?