Employee relations

The fintech industry has some cool workplace quirks, but behind the fun factor is a serious mission to build an enthusiastic, satisfied workforce.

The company would not say where the jobs are based or how many positions are being eliminated. The layoffs come as Capital One's investments in digital technology are yielding efficiency gains.

“You can’t serve the public if your employees are shell-shocked,” said one executive, comments echoed by other institutions dealing with the aftermath of Hurricane Harvey.

“You can’t serve the public if your employees are shellshocked,” said one top banker, comments echoed by other institutions dealing with the aftermath of Hurricane Harvey.

Full-time equivalent, as of March 31, 2017. Dollars in thousands

Some of the biggest risks facing any large bank come from within, such as human error or mischievous traders. Risk management consultant and author Andrew Waxman discusses how cognitive psychology and augmented intelligence offer help.

On Dec. 31, 2016. Dollars in thousands

The U.S. government ordered Wells Fargo to reinstate a former bank manager who was fired after reporting suspected illegal behavior to his superiors and a company hotline.

JPMorgan Chase is shaking up the way it evaluates employees, introducing a mobile tool that lets workers across the sprawling organization send or receive instant critiques of their colleagues.

Alex Acosta played an instrumental role helping the bank raise capital and emerge from a 2011 regulatory order.