Employee retention

Christina O’Brien has worked at the Warner Robins, Ga.-based credit union for almost 30 years in a variety of roles.

Some institutions may want to consider self-insurance to lower expenses as the coronavirus cuts into earnings.

The global protests in the wake of George Floyd’s death should serve as a reminder that the banking industry must do more to support minority employees and customers.

Credit union executives have led teams through past crises, but the pandemic has created new economic stresses and mental strain that CEOs must address.

Tom Shoemaker initially took the helm in 2017 on an interim basis after the Albuquerque, N.M.-based credit union called off a merger.

Patricia Sarne was named CEO of San Antonio Citizens Federal Credit Union after former chief executive Tim Baldwin retired.

Funds originally slated to assist credit union employees with attending conferences will now be used to help the state league put on virtual events.

The Miramar, Fla.-based institution is spending $85,000 to help businesses as the economy begins reopening.

The regulator has formed the Culture, Diversity and Inclusion Council, which will conduct a survey of NCUA's culture to identify areas that need improvement.

Employees want to work for organizations that focus on a number of areas, such as diversity, flexibility and professional development. Credit unions that don't prioritize this beware.

The credit union regulator released its annual diversity report, which showed that more minorities were in senior roles but examiners remained predominantly white and male.

Renee Christoffer will take over leading the institution when Monte Berg, the current president and CEO, steps down at the end of July.

The industry is grappling with how to thank member-facing staff while also determining how newly mandated leave laws will impact them.

The Oregon-based institution is the latest to offer bonus pay for branch staff facing additional risks by coming to work.

The St. Paul, Minn.-based institution will provide a 20% bonus to member-facing staff who are at additional risk during the outbreak since they are "essential employees."

The pandemic has the industry rethinking its hiring practices, such as how to onboard employees while limiting in-person interactions, and deciding which roles need to be filled immediately.

Though Credit Union of Southern California isn't laying off workers, management wanted to help employees who were still financially affected by the coronavirus.

Rui Domingos, who was named as the Lexington, Mass.-based institution's president and CEO, has worked in the industry for almost three decades, most recently at Naveo CU in Somerville, Mass.

The best community banks layer human-facing services with new technology to beat the heavyweights in their market.

Banks are so caught up in the newest technology trends that they lose sight of the need to build a talented workforce and a purpose-driven organization.