Financial institutions

Many bankers say they’re more comfortable with using artificial intelligence behind the scenes, but others — including Synchrony and Wells Fargo — insist AI can be used to interact with customers if it’s deployed properly.

Bigger banks complained that a two-tier system would force them to rethink their models, while smaller banks raised concerns about adding more complexity to an already burdensome process.

Business lending at the 10 largest regionals got a boost from turmoil in the securities markets; hedge funds stand to gain if conservatorship ends.

John Ciulla, one year in as CEO of Webster Financial, discusses how he is preparing for the next downturn, picking his spots in tech spending, and remaining cautious about M&A.

As suspense builds over which firm will be the first to seek the special-purpose charter, a side discussion has emerged over which financial services sector has the most to gain — or lose — from the new option.

At a FASB meeting Monday on proposed changes to the accounting standard, its critics will be given a platform.

The leaders of the biggest U.S. banks are likely to be summoned to face questions from the Financial Services Committee, an early sign that the financial industry will endure tougher scrutiny under a Democratic-controlled House.

Three groups in North Carolina have scrapped plans to start banks because of difficulty raising capital, among other reasons.

The question of what banks are doing to aid government workers shows how the industry is still struggling to rebuild its image following the crisis.

The company protects digital assets with hardware-based security, biometrics and quorums. Hedge funds are already signing on.

The industrial loan company charter is getting more attention as doubts grow about a new federal license for fintechs.

The Tennessee company is pleased with loan growth. It has also been able to reduce its dependence on brokered deposits as it brings in new customers following its purchase of Capital Bank.

Policymakers should not let mortgage REITs, hedge funds and other firms gain membership through captive insurance companies.

The acquisition of VAR Technology Finance bolsters the bank's efforts to expand into new areas of lending.

The North Carolina regional closed dozens of branches and cut jobs across the company, directing a chunk of the savings to digital banking initiatives.

Morris Morgan, previously one of the top large bank supervisors at the OCC, was tapped as senior deputy comptroller and chief operating officer amid a multimillion-dollar effort to revamp the agency.

PNC chief Bill Demchak says he's pretty sure the U.S. isn’t heading into recession, but asset quality is so strong that the regional bank is giving itself a wide berth in forecasting its loan-loss provision in case of the unexpected.

Some in the industry worry the Fed may balk at allowing OCC charter recipients into the payments system, but Otting downplayed those concerns.

Sen. Elizabeth Warren questioned the five largest U.S. retail banks in a letter on what they are doing to reduce the impact of the government shutdown on customers.

The company's fourth-quarter results were also stymied by costs tied to severance and litigation, along with investments in technology.