Loyalty and rewards

E-commerce is eroding the appeal of shopping malls, so the operators of some of the largest shopping centers are starting to dish out their own share of digital disruption.

While the benefits of coupon 'extreme stacking' are traditionally geared to consumers, it can also help retailers understand consumer behavior and better plan their marketing initiatives.

Google is helping developers cut steps out of the path to accepting digital payments with several key moves unveiled around the Google I/O developers conference taking place this week.

Citigroup is testing Bluetooth beacon technology in a pilot that gives customers cardless access to branch ATMs after business hours, among other services.

Department store chain Kohl’s has stitched together two of the most frustrating elements of checking out: adding loyalty points at the same time the payment goes through.

Pressure is building on financial services providers to develop more merchant-centric loyalty programs to fight declining interchange revenue, and U.S. Bank is testing one approach in Lawrence, Kan.

Capital One's rewards and marketing may cause some short-term performance issues, but the institution's aggressive posture is necessary in the current environment, the company's CEO said.

As banks weigh blockchain-powered clearing and settlement solutions, the Royal Bank of Canada is looking at how the technology can bolster its customer loyalty schemes.

Starbucks Corp. fell the most in more than two months after Deutsche Bank AG downgraded the stock, saying that changes to the company’s loyalty program may hurt customer traffic.

Citi has expanded its ThankYou Rewards program to allow its reward points to be used directly for purchases at BestBuy.com.

When Starbucks’ new loyalty program rules go into effect this month, it will set the stage for a wave of new payments innovations with intriguing benefits for the coffee giant and its payments processing partner, JPMorgan Chase.

Starbucks is prepared to launch a new Starbucks Rewards Prepaid Card with partner JPMorgan Chase, further strengthening its ongoing relationship with the bank.

Financial technology and marketing provider Kasasa has launched a Credit Card As A Qualifier option for its community financial institution customers.

The promise of unlocking some of the "big data" within payments is coming nearer, with new technology expanding the way consumer purchase data is used to shape marketing campaigns.

Apple Pay’s struggles to build its user base are nothing compared with the labors of Sionic Mobile, which has been on a six-year odyssey of inventing and reinventing its mobile payments app.

The U.K.'s new MoneyGram Plus card seems at first like a standard loyalty card, but to MoneyGram it is a way to streamline the long and repetitive task of initiating a transfer through an agent.

U.S. consumers remain unimpressed by mobile wallets and annoyed by EMV, so something has to give at the point of sale. That something could be coupons.

Starbucks' loyalty program will soon reward bonus points based on money spent rather than recognizing individual purchases, a change designed to ease workflow and increase participation rather than dilute benefits, company executives said Monday morning.

There is a different feel to the troubles American Express faces today, mainly because its lost Costco relationship represented what might be one of the last of its kind — a deal in which a large retailer gives exclusivity to a certain card brand and tells customers how to pay.

ExxonMobil has expanded the rewards program on its store-branded credit cards, to provide a larger discount on fuel sales.