Mobile banking

Citi’s innovation leader, Yolande Piazza, envisions reinventing the way the bank interacts with customers, so that it is part of their daily lives — always present, always intuitively easy and always helpful.

Separate apps for banking and PFM are too much for most customers to handle, so the Canadian bank is adding automated advice and savings to mobile banking — and it’s relying on artificial intelligence and predictive analytics to make it all work.

Theodora Lau, director of market innovation at AARP, says financial companies and fintechs should consider the over-50 crowd in their app designs.

Heather Cox is USAA's first-ever chief technology and digital officer.

Under Diane Morais, Ally Bank is growing deposits at a rate four times faster than the industry average.

In the newly created role, Jane Russell manages TD’s call centers, ATMs and digital operations, and directs all operations within its 1,250 U.S. branches

By investing in technology and talent development, Julieann Thurlow is positioning her community bank for the long term.

It's Yvette Hollingsworth Clark's job to make sure consumer, cyber and other protections are embedded into the design of digital products.

Yolande Piazze oversaw the rollout of Citi FinTech's first product in December 2016. Three months later, she was named the unit's CEO.

Umpqua Bank is testing a system that would make text-chat, video and voice banking more personable by staffing them with branch workers during their downtime.