Payment processing

COVID-19 has been a major accelerator in the shift to digital for most of us; how we take classes, do our jobs, connect with friends, and definitely how we shop, says PPRO's James Booth.

We need to think more systematically about monetary structures and the control of monetary policy, says Cosmos co-founder Ethan Buchman.

As people begin moving again, digital transactions and customer experience will be key, says WEX's Anant Patel.

Always view fraud prevention tactics and strategies within the proper context. Be aware of current economic and societal conditions and analyze how behaviors may vary, says Sift's Jeff Sakasegawa.

It's not enough to just get rid of cash or go contactless. There's an entire experience to consider, says Tappit's Jason Thomas.

Big firms need nimble operators to create streamlined processes that match shifting customer behaviors, says DealRockit's David Carmell

When looking back at the pandemic, customers will only remember which companies went above and beyond for them, says Adobe's Mark Masterson.

To truly bridge the gap for moving small-dollar transactions to mobile and contactless, vast areas of the retail industry will need to adapt to accept cashless transactions.

Square has begun holding onto a portion of some sellers’ payments, demonstrating how liquidity shortages challenge the recovery for both businesses and the companies that process their payments.

While it’s inevitable that fraudsters will continue to hone and change their methods, businesses must continually monitor the factors that affect fraud — from changing consumer behaviors to major economic trends — and the actions they can take to safeguard against them.