POS and Retail

Companies and staff should not spend time doing manual work tied to T&E , writes Sunny Manivannan, general manager of Coupa Expenses.

Unless security systems are implemented thoughtfully and provide a comprehensive view of an organization’s end-to-end security position they’re little more than a distraction, writes Luis Rojas, vice president of product management for cyber fraud and risk management at Bottomline Technologies.

Under PSD2, banks are expected to admit all vetted comers, but how they will connect to them is up to the individual parties, writes Raz Rafaeli, CEO of Secret Double Octopus.

If everyone has a universal digital identity, the documents that identify us in the physical world will no longer be necessary, writes Michael Gorriz, group chief information officer for Standard Chartered Bank.

A "smart" token is a regular token on steroids, transmitting the information needed to authorize the transaction together, including enhanced counterpart identity, transaction and invoicing data, writes Marten Nelson, vice president and co-founder of Token.

Square Inc.’s lending business is booming, but Chief Executive Officer Jack Dorsey said that rather than competing with banks, his company is focused on offering traditional banking services to more merchants and consumers who might not have easy access to them.

Shopping and paying for goods with a smartphone or tablet has been a staple of modern consumerism for years, but mobile wallet adoption is just at its early stages, writes Lisa Stanton, president of InAuth.

Not long ago, self-checkout lanes were seen as an encroachment on traditional retail sales, depriving shoppers of the personal touch that comes with interacting with a cashier. Today, this model is under attack from mobile devices, which are both more high-tech and more personal.

In recent years, companies have aggressively reinvented the card-reading dongle to fit their brands and absorb new technologies like EMV and NFC. But few have succeeded in doing away with the dongle entirely.

As a large furniture retailer in South Florida, City Furniture had to decide whether to move quickly to upgrade terminals and avoid the October 2015 EMV chip card liability shift, or stay on track with a process it was already engaged in for a mobile point of sale system in its showrooms.

Facebook, Twitter, YouTube, Instagram, Reddit and blogs create environments where like-minded users can connect, share opinions and cultivate a sense of camaraderie, creating an unprecedented number of distinct nano-segments, writes Steve Gilde, director of global payments for Paragon.

Shopify is working to encourage more physical sales for merchants that don't have physical stores.

Subway is a classic example of an analog company that needed a digital upgrade.

Machine learning can allow customers to take control of their data-driven decision making, including fraud, writes Mark Goldspink, CEO of The ai Corporation.

Starbucks has hit a mobile payments milestone, with 30% of all U.S. transactions now coming through mobile, and to smooth operations surrounding its popular Mobile Order & Pay service, the company is introducing digital-ordering specialists at its busiest stores.

Charging what people are willing to pay is an exact science, claims First Insight's Jim Shea, who contends the loyalty programs and price perks that merchants offer aren't always necessary.

APIs allow businesses in every market to make payments online, quickly extend their own payment functionality and roll out new features with minimal effort, writes David Yohe, vice president of marketing at BillingTree.

Amazon.com Inc. is kicking off in Singapore with its most aggressive service yet, offering the Prime Now two-hour delivery service on everything from chilled Tiger beer to Samsung mobile phones.

Rising fraud rates in mobile channels have spawned a bumper crop of new tools to battle crime, but merchants appear to lack consensus on which ones are most effective.

Bank of America will tokenize BofA cards across Mastercard and Visa portfolios in the U.S., supporting PayPal's mobile wallet.