Practice management

New American Customer Satisfaction Index data shows consumers slightly favored banks, which are benefiting from investments in technology.

Paul Simons has worked in the industry for 48 years, including more than three decades at the helm of the Illinois-based institution.

Several credit union leaders were recognized for their contributions while other personnel changes were announced.

Members of Ocean Spray Employees FCU will vote next month on whether to merge into MVCU, which absorbed Bridgewater Credit Union earlier this year.

Ana Botin, the Spanish banking giant's chairman, is counting on Santander's new digital platform to help drive expansion in the U.S. and Latin America.

This is the second time in five years the California-based credit union has issued a giveback, for a total of $38 million.

The deal is Seacoast's third acquisition of a bank with operations in Palm Beach County.

Axos Bank favors remote access over chatbots, as it connects bankers with online customers in real time.

The regulators approved the deal after nine months of consideration, but the Fed hit SunTrust with a consent order tied to "unfair and deceptive" business practices from 2013 to 2017.

Several credit unions announced management changes at their branches while others in the industry made their own personnel moves.

United Bankshares in West Virginia was willing to pay a healthy premium for Carolina Financial, one of a dwindling number of available banks with more than $4 billion in assets.

The Bakersfield, Calif.-based institution has applied to convert to a state charter.

The company will pay $1.1 billion for Carolina Financial in Charleston, S.C., in a deal that will add nearly $5 billion in assets.

Consumer trust issues have long been a stumbling block for challenger banks, but many say Google will face bigger obstacles.

More banks in the state are considering acquisitions to cut costs and combat margin pressure.

Together Credit Union helped almost two dozen organizations with its Day of Caring while other institutions made a difference in their own communities.

The Wisconsin-based institution has returned more than $11.7 million to members over the past six years.

It’s the company’s responsibility to come forward with the information about how an algorithm that could be discriminating against women borrowers was designed and the exact impact of it, she said.

Credit unions near the nation's capitol celebrated two decades of supporting Children's National Hospital, while institutions elsewhere found a variety of ways to make a difference for those they serve.

The Department of Health and Human Services has eliminated the need for health plans to use a standard unique health plan identifier, effective December 27.