Social media

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

Even though innovative underwriting criteria can help more people get credit, the risks and potential harms of mining social media data to make loan decisions might just be too great.

Cybercriminals understand psychology just as much as they do technology. Here are steps your bank employees must take to mitigate the risk of phishing and other attacks.

Banks are starting to use Facebook Messenger as a way to connect with customers. For now, such interactions will be limited and largely based on artificial intelligence. Down the road, the move could place Facebook deeper into the lives of its customers and could give it an entrée into financial services.

Bank of America customers could soon interact with the bank via Facebook's Messenger app, the banking company said Tuesday.

There is seemingly endless research on the attitudes of millennials toward banks, but the major takeaway from all of it is that banks can't expect millennials to want to bank only one way.

Community bank executives need to focus on these three areas in order to embrace change and cater to younger, tech-savvy customers.

It's easier than ever for consumers to take out personal loans to pay down high-cost debt or fund big-ticket purchases, and two new studies show that they are taking full advantage of their options.

Banks are looking to beef up ease and convenience in P-to-P payments to avoid being reduced solely to back-end payments processors for fintech startups.

Banks face immense challenges trying to keep up with technology, but they also must cater to older customers with big deposit accounts who still use their branch.