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Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.
June 4 -
A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the few large financial institutions pushing such technology.
May 29 -
A digital challenger bank is relying heavily on artificial intelligence to provide low-cost banking to low-income people and small businesses.
May 8 -
The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others and analyze all calls.
April 25 -
David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.
April 24 -
Leaders in bank innovation have ideas for improving financial services with high-speed, highly responsive 5G networks — ideas they say could be implemented relatively quickly.
April 22 -
The most popular features of the AI-driven virtual assistant include transaction search and spending alerts.
March 22 -
The companies have teamed up on a product to help banks, especially small ones, give customers more accurate insights into their own financial health.
February 28 -
Many bankers say they’re more comfortable with using artificial intelligence behind the scenes, but others — including Synchrony and Wells Fargo — insist AI can be used to interact with customers if it’s deployed properly.
January 28 -
Among the most innovative CEOs of his generation, the former Umpqua chief and Pivotus founder is taking some of his best ideas to a new fintech as an adviser.
December 20