Technology
To ensure authenticity, Community First Credit Union had its AI-powered voice system learn by communicating with Spanish-speaking employees who could teach it local terms and mannerisms.
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"With ACH payments there's a latency in how they are processed; it can take two to five days. Things can happen," warns Silvana Hernandez, senior vice president of digital payments at Mastercard.
April 12 -
April and Column Tax are among the startups capitalizing on the idea that taxes are part of a person’s financial life and banks are most suited to help with tax preparation and filing.
April 8
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Banks report cyber events to their boards and regulators more than twice as often as they notify their customers and the general public, according to a recent survey. New reporting requirements could change the equation.
April 6 -
The company provides incentives through the online statements of many large card issuers — but it faces more competition than ever from fintechs and "super apps." To stay in the game, Cardlytics is scooping up more data to sharpen its pitches.
April 4 -
What good is a travel card when virtual reality eliminates the need to leave home? Amex's patent filings explore the possibilities.
April 1 -
The renewal of the e-commerce giant's cobranded card cements an alliance between two giants of their industries — just as both companies are pushing ahead with products such as buy now/pay later loans that put pressure on traditional credit cards.
March 31 -
These tech titans still depend on banks to back their payment cards and loans. But their vast audiences mean any financial product they offer is a competitive threat.
March 29 -
M&T Bank, Citizens Financial Group and KeyCorp are teaching staffers new skills and pitching themselves as innovative and fun places to work.
March 25 -
Though it's one of the largest U.S. credit unions at $15 billion of assets, the organization still works with a number of fintechs to live up to its name.
March 22