Ally, Discover and USAA have made technological, managerial and policy changes to help their centers' employees cope with the rush of calls from customers hurt by the pandemic.
April 5
Does the exec shaping your digital banking strategy deserve recognition? Nominate that leader for Digital Banker of the Year.
The Latest
-
The agency has relaxed some reporting requirements and joined other regulators in encouraging banks to help borrowers, but pressure is building on the bureau to do more to aid consumers suffering financial hardship.March 30
-
The company once again lowered its outlook for quarterly revenue growth, saying the coronavirus pandemic has led to a sharp decline in cardholders’ overseas spending.March 30
-
Hacker emails disguised as pleas for aid have surged in the past month, and they're targeting bank employees and the many others working from home.March 30
-
With coronavirus presenting significant challenges for retailers and the technical challenges of imposing interchange fee changes in the networks, Visa, Mastercard, American Express and Discover are holding off on the updates.March 30
-
Founder Brett King will now focus on the enterprise software side of the business, which provides mobile banking software to traditional banks.March 27
-
Online lenders can help the agency distribute loans faster as it gets set to deploy emergency funding to small businesses.March 27
Head of global policyKabbage Inc.
-
No online lenders are approved for the agency's traditional programs, but they could make loans under the COVID-19 stimulus package if they get special approval.March 26
