The welcoming bank in a world of social distancing: new account process that works

60 Minutes
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Financial institutions can no longer count on face-to-face interactions to drive growth, especially in deposit account opening. Digital banking strategies now must stretch to become explicit business generators that include exceptional experiences from service to new account sales. Join a group of financial leaders as they discuss:

· Best practices for account onboarding, including how Sterling National Bank went from being a traditionally commercial-focused institution to launching a digital direct bank with consumer account opening– generating $290 million in new deposits in the first two months

· How to turn digital onboarding into demand generation and real revenue in a socially distant world
· Five ways to “stress test” your current onboarding experience and make small, but impactful, improvements to enhance the customer experience

This webinar is ideal for any financial institution employee looking to grow deposits and use digital account onboarding to build future demand and loyalty.

Co-Founder and Partner, New Reality Media, LLC
August 5
Senior Director, Cornerstone Advisors
April 21
Chief Experience Officer at Temenos
April 29
Senior Vice President, Director of Digital Channel Management, Sterling National Bank
June 26

Customer experience