The Most Powerful Women in Banking

Liz Wolverton, previously the Georgia bank’s chief strategy and customer experience officer, will oversee its branch network, consumer products, marketing and more.

Debbie Guiney, who joined the institution in 1977, will step down at the end of this year.

Financial services companies tend to push out older employees. That’s a mistake, both because of the loss of institutional knowledge and because it’s older bankers who can build the best rapport with boomer customers.

The regional banks are moving past old-school collection calls, instead using emails, texts and on-screen messages to urge delinquent customers to repay debt. Modern communications are said to be more efficient and in keeping with Consumer Financial Protection Bureau debt-collection rules set to take effect Nov. 30.

The president has selected Jerome Powell to serve a second four-year term as Federal Reserve chair and chosen Gov. Lael Brainard as the next vice chair.